Privacy Policy

Last Updated: [9/2/25]

At Alba Wellness Group, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and mailing address

  • Date of birth and demographic information

  • Insurance information and payment details

  • Health information and treatment history (protected health information)

  • Information provided during consultations, assessments, and therapy sessions

  • Communication preferences and feedback

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and browser information

  • Device type and operating system

  • Website usage data and navigation patterns

  • Cookies and similar tracking technologies (see our Cookies Policy)

  • Referral sources and search terms

Information from Third Parties

We may receive information about you from:

  • Insurance companies and healthcare providers

  • Healthcare referral sources

  • Background check services (for employment purposes)

  • Professional licensing boards

How We Use Your Information

We use your personal information for the following purposes:

Treatment and Healthcare Services

  • Providing mental health treatment and therapy services

  • Conducting assessments and developing treatment plans

  • Coordinating care with other healthcare providers

  • Managing appointments and scheduling

  • Processing payments and insurance claims

Communication and Support

  • Responding to your inquiries and providing customer support

  • Sending appointment reminders and important updates

  • Providing information about our services and programs

  • Sending newsletters and educational content (with your consent)

Business Operations

  • Improving our services and website functionality

  • Conducting quality assurance and training

  • Complying with legal and regulatory requirements

  • Protecting against fraud and security threats

Marketing and Outreach (with consent)

  • Sending promotional materials about our services

  • Conducting market research and surveys

  • Advertising our services on social media and other platforms

How We Share Your Information

We may share your personal information in the following circumstances:

Healthcare Operations

  • With your consent or at your direction

  • With other healthcare providers involved in your care

  • With insurance companies for payment and coverage verification

  • For treatment coordination and continuity of care

Legal Requirements

  • To comply with federal, state, and local laws

  • In response to court orders, subpoenas, or legal process

  • To protect the safety of you, others, or our staff

  • To report suspected abuse or neglect as required by law

Business Associates

  • With vendors and service providers who assist in our operations

  • With payment processors and billing companies

  • With IT service providers and security firms

  • All business associates sign agreements to protect your information

Emergency Situations

  • To prevent serious harm to you or others

  • During medical emergencies requiring immediate care

  • When required by public health authorities

Your Rights and Choices

Under applicable privacy laws, you may have the following rights:

Access and Correction

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Obtain copies of your medical records

Communication Preferences

  • Opt out of marketing communications

  • Choose how we contact you about appointments

  • Update your contact preferences at any time

Data Portability and Deletion

  • Request a copy of your information in a portable format

  • Request deletion of certain personal information (subject to legal requirements)

  • Restrict processing of your information in certain circumstances

HIPAA Rights

If you are a patient, you have additional rights under HIPAA, including:

  • Requesting restrictions on how we use or disclose your health information

  • Requesting alternative means of communication

  • Filing complaints about our privacy practices

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including:

  • Encrypted data transmission and storage

  • Access controls and authentication systems

  • Regular security assessments and updates

  • Employee training on privacy and security

  • Secure disposal of paper and electronic records

Data Retention

We retain your personal information for as long as necessary to:

  • Provide ongoing healthcare services

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

  • For clinical records, we typically retain information for at least 7 years after your last visit or as required by law

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental consent. For teens aged 13-17, we obtain appropriate consent as required by law and professional standards.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how it's used

  • The right to delete personal information (subject to exceptions)

  • The right to opt out of the sale of personal information (we do not sell personal information)

  • The right to non-discrimination for exercising your privacy rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website and indicate the date of the last revision. Material changes will be communicated through additional notice methods.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Alba Wellness Group
 Privacy Officer
Email: info@albawellnessgroup.com
Phone: (818) 741-2906

Office Locations:

  • 14500 Roscoe Blvd., Suite 400, Panorama City, CA 91402

  • 1601 West Avenue J #103, Lancaster, CA 93934

Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

  • Alba Wellness Group at the contact information above

  • The U.S. Department of Health and Human Services Office for Civil Rights

  • The California Attorney General's Office (for California residents)

You will not be retaliated against for filing a complaint.